Refund policy
Changed your mind?
You have 14 days from the day your order arrives to tell us you want to cancel, and a further 14 days to send the items back. You don't need to give a reason.
How to start a return
Email helpdesk@247generalstore.co.uk with your order number and what you'd like to return, and we'll reply with the return address and instructions.
Please wait for those instructions before posting anything. Our items are dispatched from partner warehouses, so the correct return address is often not the address printed on your parcel.
Who pays return postage
- Changed your mind: you pay to send the items back.
- Faulty, damaged, or not what you ordered: we pay.
If sending an item back would cost more than the item itself, tell us. In most cases we will simply refund you and ask you to keep, pass on or recycle it, rather than have you pay postage that costs more than the product.
Please send items back in a resaleable condition where you can. You're welcome to inspect an item as you would in a shop. If it has been used beyond that, we may reduce your refund to reflect the loss in value.
Your refund
Once we've received the items back — or you've sent us proof of postage — we'll refund you within 14 days, to your original payment method.
Your refund includes the standard £4.00 delivery you paid on the way out. If you paid for a faster or international option, we refund the standard rate.
Faulty, damaged or wrong items
Tell us within 30 days of delivery and you're entitled to a full refund. Email us with your order number and a photo of the problem — that is usually all we need, and we'll normally put it right without asking you to post anything back.
After 30 days you're still protected: we'll repair, replace or refund in line with the Consumer Rights Act 2015.
Items we can't take back
- Items sealed for health or hygiene reasons, once the seal is broken (for example earphones, cosmetics and grooming items)
- Items that become inseparably mixed with other goods after delivery
Cancelling before your order arrives
Orders go to our warehouse partners quickly. Email us as soon as you can and we'll cancel it if it hasn't shipped yet. If it has already gone, use the return steps above.
Contact us
247 General Store
helpdesk@247generalstore.co.uk
Please email us before sending anything back.
This policy does not affect your statutory rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015.